Terms and Conditions

Purpose of this website 

Your use of this website constitutes your agreement to the terms and conditions written in this statement. 

SOS Children’s Villages Philippines maintains this website to provide information about our work. This website includes a description of our programs and how your support changes the lives of abandoned and neglected children in our villages and partner communities. 

This website also allows individuals and corporations to directly send their online donations to SOS Children’s Villages Philippines on a one-time and regular basis. 

Use of Website and its Content 

All content of this website, including text, images, photographs, graphics, illustrations, videos, audio clips, scripts, documents, and other files, should not be used for commercial purposes. Unauthorized and inappropriate reproduction of any material without proper consent is prohibited. 

Inappropriate activities that may harm the SOS Children's Villages brand or anything related to our work should not be allowed. 

If you believe that a material on the website violates any copyright you own or control, please notify us through email at friends@sosphilippines.org


The use of the name and logo of SOS Children's Villages are under the protection of the law. Only with the written approval and consent from SOS Children's Villages Philippines should it be permitted to use for any promotional materials, publicity releases, advertising, or any other similar publications or communications. 

Data Privacy and Confidentiality 

SOS Children's Villages Philippines is committed to protecting your right to privacy. We give utmost importance to data protection, ensuring the handling of all personal information with confidentiality and security.  

Thus, SOS Children's Villages Philippines ensures that all personal data obtained either manually or electronically will not be made known to an external party or unauthorized internal personnel, except when demanded by an authorized government agency for legal purposes. 

We only collect your personal information with your knowledge and permission to use the data gathered to contact you regarding your support and to send you communications and promotional materials such as newsletters, invitations to events, and updated information on the programs of SOS Children's Villages Philippines.  

We also use the data to respond to your inquiries, verify registrations on our website, confirm donations made through our donation page, and analyze web traffic data. 

Cancellation or modification of your data is always welcome. If you no longer want to receive further information from us or to update us with your communication preferences, don't hesitate to get in touch with us at +632 (2) 8373 8767 / +632 917 679 0024 from Monday to Friday, 9:00 AM to 6:00 PM, or email us at friends@sosphilippines.org. Messages and emails sent during weekends and holidays will be processed on the next business day. 


SOS Children’s Villages Philippines uses cookies information on this website to provide personalized content to the visitors of this website. We may use this information to track which pages of our website you visit, which will help us better analyze the statistics of activities on our website. 


Promotion of Third-Party Products and Services 

No Third-Party Products and Services can be promoted and advertised on this website. 


Changes in our Policy 

We encourage you to check our policies from time to time as SOS Children’s Villages Philippines may change, update and add additional features to this website. 


Contact Us 

If you wish to contact us, you may write to us at the following address or call us between 9:00 AM—6:00 PM, Mondays to Fridays excluding public holidays. Messages and emails sent during weekends and holidays will be processed on the next business day. 


SOS Children’s Villages Philippines  

National Office, Mindanao Drive Ayala Alabang Village, P.O. Box 196, 1780 Muntinlupa City  

Donor Hotline: (02) 8373 8767  

Mobile: (Globe) 0917 679 0024  

Email: friends@sosphilippines.org  

Website: www.sosphilippines.org   




By confirming that you wish to make a donation through this website, you agree to the following terms and conditions: 


One-time or Monthly Donation 

As a donor, you are authorizing SOS Children's Villages Philippines to automatically debit the amount you chose on a monthly or one-time basis from your bank account or e-wallet account, or from your nominated bank account or e-wallet account. Please understand that you or the nominated bank account owner will be responsible for any cost or fees if the account does not have sufficient balance to cover the ongoing monthly donation or one-time donation. 

Data Privacy and Confidentiality 

As a donor, you are giving consent to SOS Children's Villages Philippines to capture and save your personal data electronically. SOS Children's Villages Philippines takes data privacy seriously. Only a limited number of authorized personnel are allowed to access your data. Accessing your data is only allowed with the purpose to process your donation, to send you communication materials, to contact you directly regarding your donation, or to respond to your concerns or inquiries. We strictly do not give your data to an external party, nor to unauthorized internal personnel, except when demanded by an authorized government agency for legal purposes. 

When you submit your card details or payment details on the online form, these details will be securely processed by the authorized payment gateway provider, iPay88 (https://www.ipay88.com.ph/). SOS Children’s Villages Philippines will not save nor store your payment details.  


Changing Credit Card or Debit Card 

In case your card has expired or has become inactive, you must contact SOS Children's Villages Philippines on how to continue your regular donation. Or you can directly visit the donation page at https://www.sosphilippines.org/donate

Authorized representatives from SOS Children’s Villages Philippines may also contact you to assist in changing or updating your card details. 


Validity and Cancellation of Ongoing Monthly Donation 

This agreement shall be valid from the time you agreed to this terms and conditions until such time that you contact us to request cancellation of your regular donation. In the future, you may request to modify the amount and frequency of your donation, including your request to use a new credit card or debit card. But this agreement shall remain valid despite the said changes in your payment details. If you wish to cancel your ongoing donation, you may directly contact SOS Children's Villages Philippines. 



If you made an error in your donation, please directly contact SOS Children's Villages Philippines within 5 days and we will honor your request for a refund. The refunds are returned to the original account within 14 days after the request has been initiated. Refund requests sent during weekends and holidays will be processed on the next business day.